Frequently Asked Questions

ANSWER: Our signs range in thickness, typically from 1/8" to 2", depending on the sign style you choose. We do recommend using a silicone adhesive in addition to the tape strips for heavier signs. Please see the installation guide included in your order, or visit our Sign Installation page for more detailed information.

ANSWER: One unique benefit of our site is that we guarantee all signs to be ADA compliant. Therefore, we do not allow light-colored signs with light-colored graphics and vice versa. When you chose a sign color, the system automatically reveals only the ADA-compliant graphic colors allowed for that sign color. This way, we can ensure that your sign is ADA compliant. If you need a color combination we do not allow, please Contact Us to discuss your options.

ANSWER: If you are using our SignSpec© Signage Planning Service, your signs will arrive labeled with location numbers that correspond to your Sign Location Plan, so you don't have to worry about which signs go where. You will also receive a Sign Installation Guide providing detailed instructions on how to install your signs according to ADA specifications.

ANSWER: Always remember to use easy-to-understand and recognizable words, like the common name of the room or its function. Avoid slang or trendy words. Also, remember to keep the message short and simple. Long messages tend to lose their impact, while multiple lines can be hard to read.

ANSWER: Enter series of numbers with a dash (ex: 1-10) or use commas to separate individual numbers (ex: 1, 10, 35). Room numbers can be combined as well (ex: 1-10, 12, 14, 16, 24-30). Please enter all room numbers needed in this style. You may also add a character prefix or suffix to a series (ex: 1A-10A, 2B-5B). Note that preview will only show the first item in the series.

ANSWER: Yes, you may use any combination of characters on a sign. If ordering multiple room numbers, simply list the characters you would like on your sign as a series (ex: 1A-10A, 12A, 2B-5B). Note that the preview image will only show the first item in the series.

ANSWER: For your convenience, you'll find a drop-down menu with arrows for your directional signage. If for some reason the drop-down arrows don't work, you may still have to use key strokes:

< for left arrow
> for right arrow
^ for up arrow
` for down arrow
{ for diagonal NW arrow
} for diagonal NE arrow
[ for SW arrow
] for SE arrow

ANSWER: Line and character limitations are specified for each sign based on the size of the sign. For every custom sign there will be a character/letter max specified. In addition, when you type in your custom text, the system will not allow you to enter more than the maximum characters allowed.

ANSWER: Yes. All of those items do count toward the total character count allowed on a sign.

ANSWER: Generally you will need to go to the next larger sign in that collection. However, feel free to Contact Us and speak with one of our customer service representatives about your options.

ANSWER: We have taken great steps to ensure that our web images are almost identical to our actual signs. However, sign colors and graphic colors can vary depending on your computer monitor. Actual color samples are available upon request. Character spacing may also differ slightly, but rest assured, all orders go through our graphics department before being built.

ANSWER: You can find a link to Reset Your Password under the Account Sign In area. Enter in the email you used to sign up for an account, and a reset password link will be emailed to you. If you cannot remember the email address you used, or if you do not receive the reset email, please Contact Us and we'll be happy to assist you.

ANSWER: Yes. If you were logged in to your account, anything you added to your Shopping Cart remains there until you submit your order or manually remove the items from your cart. Once you log back in, you will see the items in your cart.

ANSWER: Effective April 2023, we updated our credit card policies whereby we implemented a 3.5% charge on all transactions involving credit card payments. This change was not made without great consideration for the impact on our customers. These fees were put into place to ensure we maintain the highest level of security related to all credit card transactions and our customer information remains secure. In addition, as a small business, we could not continue to absorb the rising costs of these credit card merchant/security services. As an alternative, and in conjunction with this credit card policy change, we offer all of our customers the option to pay with an E-check which carries absolutely NO fee. We appreciate your continued support and trust in our products and services and we look forward to providing you with the best possible experience in everything we do.

Thanks for your understanding and your trust.

ANSWER: Yes, your shipping address can be different than your billing address. Keep in mind that if paying with a credit card, your billing address must match the billing address of your credit card.

ANSWER: Your Account Name is the name your account is under or your personal name. The Account Number can be found on your last invoice above your account name. If you do not know your Account Number, leave this area blank. If you do not have a Purchase Order #, please enter your name instead.

ANSWER: Be sure to click "Submit Order" on the last page titled "Please Review Your Order," otherwise, your order will remain in your shopping cart. Once your order has been submitted, you will receive an order confirmation by email to let you know that the order was accepted.

ANSWER: If you did not receive your order email confirmation, it could be that your email address was entered incorrectly. If your email address is correct, check to see if your products are still in your cart by clicking on the Shopping Cart icon. Be sure to click "Submit Order" on the last page titled "Please Review Your Order," otherwise, your order will remain in your shopping cart.

ANSWER: Customers can pay with a major credit card such as Mastercard, Visa, American Express, and Discover. Customers can also choose to fill out a Credit Application or pay with a Purchase Order.

ANSWER: We charge your credit card as soon as you place your order.

ANSWER: Yes. Please call us at our Toll-free number (shown at the bottom of the page) at any time, and we'll be happy to assist you with ordering by phone, fax, or mail.

ANSWER: With our SignSpec© Signage Planning Service, we will help you through the entire process of selecting sign locations, sign types, and message text that is ADA compliant. Or, Contact Us to speak with a customer service representative who can help you choose the sign style that best fits your needs.

Yes. Any product photos will be located under the specific product page near the customization tools. If there are close-up photos of a sign, you can click on the images to enlarge and view as a slideshow. Sign photos generally feature corner shots and up-close Braille detail shots of our products.

ANSWER: We are constantly creating new and unique products to offer you the largest selection of signs and colors available. Contact Us to discuss your options. Or, if you have a particular design in mind, we will work with you to create the perfect sign system that suits your needs and enhances your facility's decor.

ANSWER: Our SignSpec© Signage Planning Service is available at no extra charge. Simply supply us with a blueprint of your facility, and we'll provide you with a complete sign quote package that includes all the sign types your facility requires with a sign location guide for easy installation. You can then pick and choose which signs you would like based on our recommendations, which are guaranteed to meet ADA Guidelines.

ANSWER: Our SignSpec© Signage Planning Service is specifically designed to help you outfit your entire facility with the signs you need. SignSpec© teams work with architects, designers, developers, property owners, and purchasing companies to achieve a complete, consistent, and ADA-compliant sign quote that meets the needs of a facility. Simply supply us with your facility's floor plans or blueprints and we'll do the rest! Your illustrated SignSpec© signage quote includes a Project Summary with a Sign List and Location Numbers and a Sign Location Plan. The Project Summary outlines the sign styles and quantities our team has recommended for your facility, and lists each sign with message text and location numbers (location numbers correspond with your Sign Location Plan). When your signs are shipped, they are packed per floor, and each sign has a label on the back with the Sign Location number.

ANSWER:
Next Day Air: Once your order is completed (2 - 6 business weeks), your items will typically arrive the next business day after they are shipped. Delivery times vary by destination, but are usually 10:30 a.m., 12:00 noon, or end of day.

Next Day Air Saver: Once your order is completed (10 - 15 business days), your items will typically arrive the next business day after they are shipped. Delivery times vary by destination, but are usually 3:00 or 4:30 p.m.

2nd Day Air: Once your order is completed (10 - 15 business days), your items will typically arrive by the end of the second business day after they are shipped. Some locations in Alaska and Hawaii require additional transit time.

3 Day Select: Once your order is completed (10 - 15 business days), your items will typically arrive by the end of the third business day after they are shipped.

Ground: Our standard shipping method is UPS Ground. Once your order is completed (10 - 15 business days), your items will typically arrive in one to five days after they are shipped.

ANSWER: Please Contact Us and speak with one of our customer service representatives. We will be happy to assist you with any questions or concerns you may have about your order.

ANSWER: Simply Contact Us and let one of our customer service representatives know. We will always replace any items damaged through shipping.

ANSWER: We are committed to your complete satisfaction and we believe in the durability of our products. Therefore, we have a Life–of–the–Building Guarantee. We will replace any sign at any time during the life of your building due to defects in material or workmanship. That's right, any sign at any time.

ANSWER: In most cases, we will not ask you to return any damaged or incorrect items. However, if we do ask you to return your order, you will not be charged for return shipping.

ANSWER: If you are in the shopping cart, simply click "Continue Shopping" to add more signs. You can also use the drop-down navigation menu or search box to find the signs you need.

ANSWER: If the sign color, graphic color, and text are exactly the same, you can just increase the quantity of the item to the number needed. The quantity is located on the product customizing page, as well as in the shopping cart. Note: The only exception to this is room numbers. You cannot increase the quantity of room numbers from your shopping cart.

ANSWER: Yes. If you are logged in to your account, anything you add to your shopping cart remains there until you submit your order or manually remove the items from your cart. Simply log back in when you return. Then you can preview what is in your cart and submit your order when you are ready to purchase.